Voko Refund and Cancellation Policy

Voko subscriptions are purchased through either:

• the Apple App Store; or
• the Google Play Store.

Apple and Google process payments made through their respective platforms. Vantys Inc. does not directly receive or store your complete payment-card information.

Refund eligibility is determined by the applicable app store’s policies, applicable law, and the circumstances of the purchase.

Except where required by applicable law or permitted under the applicable app-store refund policy, subscription payments are final and non-refundable.

We generally do not provide refunds or credits for:

• partially used subscription periods;
• failure to use the Services;
• forgetting to cancel before a trial or subscription renews;
• deleting the Voko application without canceling the subscription;
• deleting a Voko account without canceling the subscription;
• dissatisfaction after gaining access to paid features; or
• changes in personal circumstances.

Cancellation prevents future renewal charges but does not ordinarily generate a refund for the current billing period.

Apple controls and processes refund requests for subscriptions purchased through the Apple App Store.

Vantys Inc. cannot directly approve, reject, or process an Apple App Store refund.

To request a refund, submit the request through Apple’s “Report a Problem” service or contact Apple Support. Apple will determine whether the purchase qualifies for a refund under its policies and applicable law.

Refund requests for subscriptions purchased through Google Play may be submitted through Google Play’s refund-request process.

Google may determine eligibility according to its refund policies. In some situations, Google may direct you to contact Voko.

You may contact us at info@myvoko.com with:

• your Google Play order number;
• the email address associated with your Voko account;
• the date of the charge; and
• an explanation of the request.

Submitting a request does not guarantee that a refund will be approved. We may approve or deny requests that we are authorized to process, subject to applicable law and Google Play policies.

Voko may offer free trials, introductory pricing, or other promotional subscription offers.

Unless otherwise stated when you subscribe, a trial or promotional offer automatically converts into a paid recurring subscription at the displayed price unless canceled before the promotional period ends.

Charges resulting from failure to cancel a trial before conversion are generally non-refundable, except where required by law or permitted by the applicable app store.

Subscriptions automatically renew for successive billing periods unless canceled before the renewal date shown in your Apple App Store or Google Play account.

The applicable app store will charge the payment method associated with your account at the price and billing frequency displayed when you subscribe, subject to any properly disclosed changes.

Apple App Store

Apple subscriptions must be canceled through the subscription settings associated with your Apple Account.

Google Play Store

Google Play subscriptions must be canceled through the subscription settings associated with your Google Play account.

Deleting Voko, uninstalling the application, stopping use of the Services, or deleting your Voko account does not automatically cancel an active subscription.

After cancellation, you will ordinarily retain access to Voko Pro until the end of the billing period you have already paid for.

If you believe a charge was duplicated, unauthorized, or processed incorrectly, contact the applicable app-store provider promptly.

You may also contact us at info@myvoko.com so that we can assist with information available to us. We may be unable to reverse a transaction processed and controlled by Apple or Google.

Requesting deletion of your Voko account is separate from canceling your subscription.

You must cancel your subscription through Apple or Google to prevent future renewal charges. Account deletion alone does not terminate the billing arrangement with the applicable app store.

Nothing in this Policy limits any refund, cancellation, or consumer-protection rights that cannot legally be waived under applicable United States federal or state law.

Where applicable law conflicts with this Policy, the applicable law will control.

By purchasing or starting a Voko subscription, you acknowledge that you have reviewed and accepted:

• the subscription price;
• the billing frequency;
• any trial or promotional terms;
• the automatic-renewal terms;
• the cancellation method; and
• this Refund and Cancellation Policy.

Questions about this Policy may be directed to:

Vantys Inc.

Operator of the Voko application and myvoko.com

Email: info@myvoko.com