Voko Privacy Policy

The information we collect depends on how you interact with Voko and which features you use.

Information you provide

We may collect information that you provide directly to us, including:

• your name or display name;
• your email address;
• account login or authentication information;
• product preferences and personalization settings;
• products you save, favorite, compare, or add to lists;
• communications you send to customer support;
• survey responses, feedback, or feature requests; and
• any other information you voluntarily submit through the Services.

You are responsible for ensuring that information you provide is accurate and current.

Product-scanning and app activity

When you use Voko, we may collect information about your interactions with the app, including:

• product barcodes you scan;
• products and scores you view;
• ingredients, nutrition information, and product categories you access;
• products you save or remove;
• search activity within Voko;
• onboarding selections and app preferences;
• features used and actions taken within the app; and
• the dates and times of those interactions.

We use this information to provide product results, personalize your experience, maintain scan history where enabled, and improve Voko.

Camera access

Voko may request access to your device's camera so that you can scan product barcodes.

Camera access is used to provide the barcode-scanning feature. Voko does not use camera access for advertising or unrelated tracking.

Subscription and purchase information

Subscriptions purchased through the Voko iOS application are processed by Apple through Apple In-App Purchase.

Subscriptions purchased through the Voko Android application are processed by Google through Google Play Billing.

Vantys Inc. does not directly process or store your complete payment-card number, bank-account information, or payment security code. Payment information is handled by Apple, Google, or their applicable payment-service providers.

We may receive and process information related to your purchase, including:

• the app store through which the purchase was made;
• subscription status;
• product or subscription purchased;
• trial status;
• purchase, renewal, cancellation, or expiration dates;
• transaction, order, and receipt identifiers;
• refund status; and
• entitlement information.

We use RevenueCat to help validate purchases made through the Apple App Store and Google Play Store, manage subscription entitlements, prevent fraud, and analyze subscription performance.

Information collected automatically

When you access the Services, we or our service providers may automatically collect technical and usage information, including:

• Internet Protocol address;
• device type and hardware model;
• operating system and app version;
• device or application identifiers;
• language and regional settings;
• approximate location derived from an IP address;
• referring pages or sources;
• pages or screens viewed;
• session duration and interaction events;
• crash reports, performance information, and diagnostic data; and
• security and fraud-prevention signals.

We do not collect precise GPS location unless we separately request permission and explain why it is needed.

Website cookies and similar technologies

The Voko website may use cookies, software development kits, pixels, local storage, and similar technologies to:

• operate the website;
• remember preferences;
• understand website traffic;
• measure the performance of marketing campaigns;
• detect fraud or security issues; and
• improve the Services.

You may manage cookies using your browser settings. Disabling cookies may affect certain website functions.

Information received from third parties

We may receive information from third parties that support the Services, including:

• Apple, regarding App Store purchases and subscription status;
• Google, regarding Google Play purchases and subscription status;
• RevenueCat, regarding purchase validation and subscription entitlements;
• authentication providers, where third-party login is offered;
• analytics and crash-reporting providers;
• cloud hosting and database providers; and
• customer-support and email providers.

The information received depends on the services you use and the permissions you provide.

We may use personal information to:

• create, authenticate, and maintain user accounts;
• provide barcode scanning and product-information features;
• display product scores, ingredients, nutrition details, and related insights;
• personalize content and product recommendations;
• maintain scan history, saved products, and user preferences;
• process and validate subscriptions;
• provide premium features and subscription entitlements;
• respond to support requests and communications;
• diagnose crashes and technical problems;
• analyze how people use Voko;
• develop and improve products, features, scoring systems, and user experience;
• protect the Services from fraud, abuse, and security threats;
• enforce our terms and policies;
• comply with legal obligations;
• establish, exercise, or defend legal claims; and
• communicate material service, policy, or account updates.

We may also use aggregated or de-identified information for analytics, research, product development, and business planning where that information cannot reasonably be linked to an identifiable individual.

We may disclose personal information in the following circumstances.

Service providers

We may disclose information to companies that perform services for us, including:

• cloud hosting and data-storage providers;
• subscription and purchase-management providers, including RevenueCat;
• analytics and crash-reporting providers;
• customer-support and communication providers;
• authentication providers;
• cybersecurity and fraud-prevention providers; and
• professional advisers such as lawyers, accountants, and auditors.

These providers may process information only for the services they perform for us, subject to applicable contractual and legal restrictions.

Apple and Google

When you purchase a subscription through the Apple App Store, Apple processes the payment and provides us or RevenueCat with information necessary to confirm and manage the subscription.

When you purchase a subscription through the Google Play Store, Google processes the payment and provides us or RevenueCat with information necessary to confirm and manage the subscription.

Apple's and Google's collection and use of information are governed by their respective privacy policies, payment terms, and platform terms.

Legal and safety purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable laws, regulations, court orders, subpoenas, or legal processes;
• respond to lawful requests from public authorities;
• enforce our agreements and policies;
• investigate fraud, security issues, or illegal activity;
• protect the rights, safety, and property of Vantys Inc., our users, or others; or
• establish, exercise, or defend legal claims.

Business transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar corporate transaction.

Any successor may continue to process information in accordance with this Privacy Policy unless users are notified otherwise.

With your direction or consent

We may disclose information when you request or authorize us to do so.

Vantys Inc. does not sell personal information for monetary consideration.

We do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under applicable US state privacy laws.

If our practices change, we will update this Privacy Policy and provide any legally required opt-out mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide and maintain the Services;
• preserve an account or subscription;
• comply with legal, tax, accounting, and reporting obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud and abuse; and
• maintain security and business records.

Retention periods vary depending on the type of information and why it was collected.

When information is no longer required, we may delete it, anonymize it, or securely isolate it until deletion is technically feasible, including where information remains temporarily within encrypted backups.

We use administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no electronic system, transmission, or storage method is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

Depending on your location and applicable law, you may have the right to:

• request access to personal information we maintain about you;
• request correction of inaccurate information;
• request deletion of personal information;
• obtain a portable copy of certain information;
• opt out of certain targeted advertising, sales, or sharing;
• limit certain uses of sensitive personal information;
• withdraw consent where processing is based on consent; and
• appeal a decision concerning a privacy request.

You may submit a request by contacting us at:

info@myvoko.com

We may need to verify your identity before fulfilling a request. We will use information submitted for verification only to process and protect the request.

You may authorize an agent to submit a request on your behalf where permitted by law. We may request proof that the agent is authorized to act for you.

We will not unlawfully discriminate against you for exercising a privacy right.

Certain information may be exempt from a request, including where retention is necessary to complete a transaction, prevent fraud, comply with law, protect legal rights, or maintain security.

Account deletion

Where Voko offers account creation, you may request deletion of your account and associated information through the account-management features available within the app or by contacting us.

Deleting your Voko account does not automatically cancel an active Apple App Store or Google Play Store subscription.

Apple App Store subscriptions must be managed or canceled through the subscription settings associated with the user's Apple Account.

Google Play Store subscriptions must be managed or canceled through the subscription settings associated with the user's Google Play account.

You may continue to be charged by Apple or Google until the subscription is canceled through the applicable app-store account.

This section applies to California residents to the extent Vantys Inc. is subject to the California Consumer Privacy Act, as amended.

During the preceding 12 months, we may have collected the following categories of personal information:

• identifiers, such as email address, account identifier, IP address, or device identifier;
• customer-record information, such as name and contact information;
• commercial information, including subscription and purchase history;
• internet or electronic-network activity, including app interactions and scan activity;
• approximate geolocation derived from an IP address;
• inferences derived from product scans, preferences, or app interactions;
• communications and customer-support information; and
• technical, diagnostic, and device information.

We collect these categories for the purposes described in Section 2.

We may disclose these categories to the service-provider categories described in Section 3.

We do not knowingly sell personal information or share it for cross-context behavioral advertising.

Subject to applicable exceptions, California residents may have rights to know, access, correct, delete, or obtain information about personal information collected, used, disclosed, sold, or shared.

California residents may exercise these rights using the contact method provided in Section 7.

Voko is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without legally valid parental consent, we will take reasonable steps to delete it.

A parent or guardian who believes that a child has provided us with personal information may contact us using the information below.

The Services may contain links to or integrations with third-party websites, applications, or services.

We do not control and are not responsible for the privacy, security, or content practices of third parties. You should review the privacy policies of third-party services before providing information to them.

Some browsers and devices offer "Do Not Track" settings. Because no single universal standard governs these signals, our Services may not respond to all Do Not Track settings.

Where applicable law requires us to recognize legally valid browser-based opt-out preference signals, such as the Global Privacy Control, we will process those signals as required.

We may update this Privacy Policy periodically to reflect changes in our Services, technologies, business practices, or legal obligations.

The updated version will be posted at https://myvoko.com/privacy with a revised effective date.

Where required by law, we may provide additional notice of material changes through the app, website, email, or another appropriate method.

Questions, concerns, or privacy requests may be directed to:

Vantys Inc.

Operator of the Voko mobile applications and myvoko.com

Email: info@myvoko.com